Refund Policy

Thank you for shopping at OjeeBytes. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.  

Customers can return products within 7 days of receipt. Returns beyond this period may not be accepted.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment.   

Returns will need to be sent to the following address: Kenyatta Avenue, HH Towers, First Floor

Return Shipping Fee: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Order Cancellations

Order Cancellation Before Shipment:

If you need to cancel your order, you must cancel within 24 hours to receive a full refund. Contact us at sales@ojeebytes.co.ke to have your order canceled immediately. Please provide the order details, including the order number, receiver’s name, and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 7 business days.

Order Cancellation after Shipment:

If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a full refund minus a shipping fee. All orders must be rejected at delivery. After receiving your returned item, the full refund minus the shipping fee will be credited back to your original payment within 7 business days.

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage or any issues, you should contact us. If your item(s) do arrive damaged or with any issues please send photos of the damage, and issues along with a brief description of the damage to sales@ojeebytes.co.ke. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid.

Exchange Products: 

No, I don’t accept exchanges

Received the Wrong Product:

We follow careful order-picking procedures to ensure every product in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to sales@ojeebytes.co.ke indicating your order details. We will, upon request, send you the correct item or issue a full refund.

What are the refund options?

Refund to the original payment method.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7 business days have passed since we’ve approved your return, please contact us at sales@ojeebytes.co.ke